Delivery, returns & policies

Delivery & pickup

Delivery

• One fee per delivery, however many sets. Sydney is up to 1 hour 10 minutes from Castle Hill; pre-order prices are for Sydney. Your fee shows at checkout once you enter your suburb or address.
• Sets in stock and a pre-order in one order come in two deliveries: the sets in stock first, then the pre-order.
• We deliver every Tuesday, 6-9pm. Orders paid by Monday 5pm go that week.
• We deliver ourselves - no couriers. Tick "Unbox, quality check and dispose of the packaging" at checkout, free. Otherwise it comes in its box.
• Most sets arrive fully assembled. A few are flat-packed - each set's page says which. Tick Assembly at checkout and we'll put it together at our warehouse before delivery.
• We carry it to where you'd like it at ground level. Stairs or a lift? Add it to your delivery notes and we'll confirm before the day.
• Someone needs to be home to receive it. If nobody's home, we'll leave it in a safe spot at your own risk. If the order is turned away when nothing is wrong with it, the fee isn't refunded and a new delivery costs the same again.
• Further than 1 hour 30 minutes? Call or text us for a quote.

Free pickup

Collect from our warehouse at Building B, 5 Packard Ave, Castle Hill NSW 2154 (inside Kennards Self Storage). Pickup by appointment. Every set fits in a car with the rear seats folded down.

Paying for delivery

Your order is paid in full at checkout, delivery fee included - by card, Apple Pay or Google Pay.

Returns & refunds

Change of mind

• Changed your mind? You can return a set within 14 days of receiving it for a refund of the purchase price.
• It needs to be unused and in the same condition you received it, with any cushions and covers included.
• Text or email us first so we can arrange it. You can drop it back to our warehouse at no cost, or we can collect it - collection is charged at the same rate as delivery to your address.
• We refund you once we've received the set and checked it. If it comes back used, damaged or with parts missing, we may refuse the return or take off the cost of putting it right.
• For change-of-mind returns, the original delivery fee isn't refunded once the delivery has been made.

Cancelling before delivery

Cancel any time before your order is dispatched for a full refund, including the delivery fee.

If you paid only the delivery fee

If you decide on the day not to go ahead with the set (for a reason other than a problem with it), the delivery fee covers the trip we've made and isn't refunded. If the set isn't as described or is damaged, you won't pay anything and your delivery fee is refunded in full.

Faulty, damaged or not as described

Let us know as soon as you can - photos help. We'll repair, replace or refund, and we cover any collection costs. This applies whether or not you're within the 14 days.

Please check your set when it arrives and tell us about any damage from the delivery within 48 hours, with photos, so we can sort it out quickly. This doesn't limit your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How refunds are paid

Refunds go back to the card or wallet you paid with, within 5 business days of us receiving and checking the return (or of cancelling). Your bank may take a few more days to show it. If you paid by cash, PayID or bank transfer, we refund you by bank transfer.

Warranty

Every set comes with our warranty against defects in materials and workmanship, in normal home use in Australia, for the person who bought it, counted from the day it's delivered or picked up:

• Frame: 2 years - a frame, weld or joint that cracks, breaks or fails.
• Wicker and rope weave: 2 years - weave that unravels, splits or comes loose.
• Cushions and fabric: 2 years - seams, zips and foam that fail.
• Timber and table tops: 2 years - timber that splits, warps or comes apart.

What it doesn’t cover

• Normal wear and tear, and gradual fading or weathering from sun and rain.
• Damage from accidents, misuse, or use in a business or rental.
• Small differences in weave and colour - every set is hand-woven, and colours look a little different on every screen.
• Rust that starts from a chip or scratch in the frame coating that wasn't touched up, or from salt spray near the coast without the care below.

Looking after it

• Rinse the frame and weave with fresh water and mild soap every few months - every few weeks if you're within a few kilometres of the sea.
• Touch up any chip in the frame coating with outdoor metal paint.
• Use a cover, or bring cushions inside, when the set isn't in use. Don't leave cushions sitting wet.

How to claim

Call or text 0485 666 879 or email hello@livesummers.com.au with your order reference and photos of the problem. We'll check it (from the photos, or by visiting) and repair it, replace the faulty part, or replace the set. We pay the cost of the repair or replacement, including any collection and delivery within our delivery area.

This warranty is given by Live Summers Outdoor Furniture (ABN 66 159 745 643), trading as Livesummers, Building B, 5 Packard Ave, Castle Hill NSW 2154 - phone 0485 666 879, email hello@livesummers.com.au. The benefits it gives you are in addition to other rights and remedies you have under a law in relation to the goods.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Payments & security

• Online payments are processed securely by Stripe, a global payments company used by millions of businesses. Your card details are entered into Stripe's secure payment form and go straight to Stripe.
• We accept Visa, Mastercard and American Express, plus Apple Pay and Google Pay on supported devices.
• We email you a tax invoice as soon as your payment goes through.
• All prices are in Australian dollars and include GST.

Privacy

• When you order, we collect your name, mobile number, email and delivery address - only so we can process your order, contact you about it, and deliver it.
• Card payments are handled entirely by Stripe under Stripe's privacy policy. Addresses you type at checkout are looked up with Google Maps to calculate delivery.
• We never sell your details. We don't send newsletters unless you ask.
• Our site uses Google and Meta (Facebook and Instagram) cookies to measure which of our ads bring visitors and sales, and to show our ads to people who have visited. When you place an order, we send Google and Meta the order value and a scrambled (hashed) copy of your contact details, only so they can match the sale to an ad. They never receive your card details.
• To opt out of personalised ads, use Google My Ad Center and Meta Ad Preferences, or block cookies in your browser settings.
• After an online order, you may be invited to an optional Google Customer Reviews survey; if you agree, Google emails you a short survey about your order, under Google's privacy policy.
• Our chat on this site, Facebook Messenger and Instagram is answered by an AI assistant (Claude, by Anthropic), and our team reads every conversation. Chats are kept for up to 12 months so we can follow up, and the assistant only uses what you write to answer you.
• Your cart is saved in your own browser, not on our servers.
• To see, correct or delete the details we hold about you, email hello@livesummers.com.au.

Orders & terms

• Every photo is of the actual stock we sell, and every set is shown in our Castle Hill warehouse showroom - you're welcome to book a visit to see it before buying.
• Popular sets can sell out. In the rare case a set sells in person at the same moment you order it online, we'll let you know straight away and refund you in full.
• Some product photos are styled to show the set in a setting - the furniture itself is always shown as it really is, and you're welcome to see it in person before you buy.
• Your order is confirmed once payment goes through and you receive your Stripe receipt.
• Prices can change, but the price you paid at checkout is the price you pay.
• If we make an obvious mistake with a price (say, a set listed at $50), we may cancel the order and refund you in full.
• By placing an order, you agree to the terms on this page.

Who we are

Last updated 11 October 2026.