Help & FAQs
Call or text 0485 666 879 - you'll talk to the owner, not a call centre.
Ordering & payment
How do I pay?
Online by card, Apple Pay or Google Pay - secure checkout by Stripe.
I paid only the delivery fee. How do I pay for the set?
When it arrives - by card, PayID/bank transfer or cash.
Where's my receipt?
Stripe emails it as soon as your payment goes through - check your spam folder if it's not there. Your order reference is on the receipt. If you didn't give an email at checkout, text us and we'll send one.
Can I change or cancel my order?
Yes - call or text us. You can cancel any time before your order is dispatched for a full refund, including the delivery fee.
Are prices in Australian dollars?
Yes. All prices in AUD.
Delivery & pickup
When will my delivery arrive?
Every Tuesday, 6-9pm. Orders paid by Monday 5pm go that week. Delivery details
How much is delivery?
$59 across Sydney, free within Sydney on orders over $1,000. Pre-orders $29. Further out (up to 1 hour 30 minutes from Castle Hill): $130. One fee per delivery, however many sets.
Can I pick it up?
Yes - pickup from our Castle Hill warehouse is free, by appointment.
Does it come assembled?
Most sets arrive fully assembled. A few are flat-packed - each set's page says which. We can put it together at our warehouse before delivery for $20 a set.
The sets
What are they made of?
High-quality HDPE wicker or outdoor PE rope, woven by hand over heavy-duty, rust-protected powder-coated steel frames, with water-resistant cushions whose outer covers come off for washing. Each product page lists the exact materials and cushion thickness.
Can they stay outside all year?
Yes - the weave and frames are made to live outdoors. Cushions last longest kept dry, so bring them in in heavy rain and use a cover over winter.
How do I clean them?
Brush off loose dirt, then wipe with a soft cloth and mild soapy water, rinse and let it dry. Near the coast, rinse with fresh water every few weeks.
Are the photos real?
Product photos on white and in the warehouse showroom are our real sets. Some garden and poolside scenes are created with AI from photos of the real set, to show it in different homes - colours can look a little different on every screen, so come and see the set if you're unsure.
Warranty & returns
What does the warranty cover?
Every part of every set - frame, weave, cushions and timber - for 2 years from delivery, against faults in materials and workmanship. Warranty details
How do I claim the warranty?
Call, text or email with your order reference and photos of the problem. We'll repair it, replace the part or replace the set.
Something's damaged or not right
Text us photos and your order reference. Damage from the delivery is best reported within 48 hours, so we can sort it out quickly. We'll repair, replace or refund. Returns & refunds
Can I return a set?
Text or email us first so we can arrange it. Returns policy
Warehouse visits
Can I see a set before I buy?
Yes - every set is in our Castle Hill warehouse showroom, which is open by appointment only. Book a free 15-minute visit.
When is it open?
Open every day, 9am - 7pm, by booking only - no walk-ins.
Where is it?
Building B, 5 Packard Ave, Castle Hill NSW 2154 (inside Kennards Self Storage).